We want you to love your purchase! If something doesn’t fit or meet your expectations, we’re here to help with hassle-free returns and exchanges.
OUR EXCHANGE AND RETURN POLICY
- Exchange or Return Period:
- Asia Orders: 14 days from the delivery date.
- Overseas Orders: 30 days from the delivery date.
- Options for Returns:
- Exchange for a different product.
- Store credit.
- Refund to the original payment method.
- Conditions:
- Items must be unworn, unwashed, undamaged, and with original tags.
- Sale items are final sale and cannot be exchanged or refunded.
- In-store purchases are non-exchangeable and non-refundable.
Courier return address:
- ROOM D5. 5/F, KING YIP FACTORY BUILDING, NO.59 KING YIP ST,KWUN TONG HONG KONG
PROCESSING TIME FOR REFUNDS OR EXCHANGES
- 3-5 Business Days: Once we receive your return, we’ll process your refund or exchange within 3-5 business days.
- Refunds: The payment will be refunded to your original payment method.
- Exchanges: If there’s a price difference, we’ll contact you for payment or refund.
FINAL NOTES
- Customer Satisfaction: We strive to make every shopping experience enjoyable. However, we reserves the right to make final decisions on returns and exchanges.
- Refund Ratio: If a customer’s refund ratio is too high throughout the year, we may not be able to continue serving them.
- Email: [email protected], [email protected]
- Phone: +852 65219258